Technical Support

CAMTECH service and support ensures that you'll get the most from your CAD/CAM investment. We are there for you every step of the way to help you increase your bottom line. When calling for technical support, please have the following information available:

• Contact information, Mastercam version you are running and the serial number of your SIM.
• Be ready to describe the problem in detail.
• Be in front of your computer when you call.
• Try to duplicate the problem before calling. Our technician may require you to duplicate the problem while you are on the phone.
• When you call, have ready a complete description of your hardware, including your operating system (OS), central processing unit (CPU), mouse, and memory.

You can also leave a message for CAMTECH Support Services via e-mail. If sending e-mail, please include:

• The version of Mastercam you are running.
• The serial number of your SIM.